FAQ

Frequently asked Questions

What is a "pre-order"?

A "pre-order" is an order of an item that has not yet been produced and will not be shipped until the release date.

Why are some minifigures available as “pre-order”?

Pre-order minifigures are usually pad-printed. Because this process is very expensive, a pre-order is used to raise the funds to produce the minifigure.

Why is it taking so long for my pre-order minifigure to arrive?

Because unfortunately some production steps have to be outsourced. In addition, the necessary resources must first be acquired, which also depends on availability and the shipping requirements. These factors also make it difficult to set an exact release date. However, SandstormCustoms will do its best to ship the items as soon as possible.

Can I cancel my pre-order?

Yes, this is possible. However, you will be charged a cancellation fee (40% of the sale price) since the item you ordered has already been included in the production schedule.

How can I find out the status of my minifigure order?

The current production status is posted once a week on the official SandstormCustoms Instagram page.

If you have any questions, please contact me by e-mail. Thank you very much!